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Compliance and Customer Support (English)

E-commerce payment processing company in Tbilisi is looking for hardworking and motivated employees to join a young and dynamic team.

We are pleased to announce the open position of Compliance and Customer Support (English language).

Main Functions and Duties:

• Manage emails, online chats and incoming phone calls. Assist customers through these communication channels.
• Receiving and verifying documents from customers.
• Providing customer support in the shortest time.
• Recording financial transactions.
• Establish, develop and maintain positive customer relationships.

Mandatory Skills:

• Excellent verbal and writing skills in English (additional languages are an advantage).
• High ability to maintain focus; organized and punctual.
• Time management skills.
• Ability to collect and analyze data; strong team working skills.
• Purposeful and result-oriented; ability to function under pressure.
• Patient, polite and knowledge of how to provide high-level customer support.

Requirements:

• Experience working in a similar position is a priority.
• Knowledge of office programs (CRM experience is an advantage) and general computer skills.
• Desire to learn and do the job in good faith.
• Work in shifts full-time according to the schedule; evening shift is mandatory (work in rotation).

Office Working Days / Hours:

Monday - Friday

Morning: 10:00 - 01:00

The office is located 100 meters from the metro station Tsereteli.

What We Offer:

A comfortable work environment with a friendly and motivated team, as well as a rewarding salary for suitable candidates.

The company`s activities are not related to the field of sales.

Interested candidates are kindly requested to send their CV to:

FFCVHR@gmail.com