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AITO is a premium automotive brand developed through a collaboration between SERES and Huawei, combining automotive engineering with advanced intelligent technologies. Its name stands for "Adding Intelligence to Auto, " reflecting the brand`s focus on connected mobility and an enhanced driving experience. AITO vehicles bring together sophisticated design, premium comfort, and smart technologies.

Vacancy: Service manager

Job Responsibilities：

Workshop Operations and Target Management:

• Based on after-sales revenue targets, break down and establish workshop targets for labor revenue, number of vehicles serviced, and body & paint revenue. Coordinate daily work order allocation and workshop scheduling.
• Monitor and manage workstation utilization, repair efficiency, and vehicle delivery turnaround times to reduce customer waiting times and improve overall workshop operational efficiency.
• Coordinate with the Service Team and Accident Repair Supervisor to allocate resources effectively and ensure the orderly and efficient completion of routine maintenance, mechanical repairs, and accident repairs.

Repair Quality and Technical Management:

• Implement the three-level quality inspection system, strictly control repeat repairs and rework, and improve the first-time fix rate.
• Lead the diagnosis and resolution of complex technical faults and major accident repair cases, and liaise with the manufacturer`s technical support team to ensure repair quality.
• Organize technical training for technicians and conduct training on manufacturer technical bulletins and updates to continuously improve the team`s technical capabilities.
• Manage manufacturer warranty claims, standardize fault diagnosis and documentation submission procedures, and improve the warranty claim approval rate.

Workplace Safety and Workshop Management — Critical Priority:

• Assume overall responsibility for workshop safety, including the management of vehicle lifts, welding equipment, electrical systems, hazardous waste, paint booths, fire safety, and chemicals. Prevent workplace accidents, fires, and occupational injuries.
• Strictly implement 5S workshop management standards, including proper tool storage, workstation cleanliness, removal of oil and other contaminants, and standardized material storage.
• Supervise fire prevention, ventilation, and hazardous waste disposal in the body & paint workshop. Ensure strict compliance with environmental regulations and minimize the risk of regulatory violations and penalties.

Team Management and Staff Development:

• Manage workshop staff scheduling, attendance, performance evaluations, skill grading, and the training and mentoring of new employees.
• Conduct daily morning meetings to assign work and reinforce safety requirements, and hold end-of-day reviews to address repair quality, repeat repairs, rework, and efficiency issues.
• Establish clear career progression pathways for technicians, develop senior technicians and team leaders, and reduce employee turnover.

Cost, Consumables, and Equipment Management:

• Control the consumption and wastage of engine oil, auxiliary materials, paint, tools, and other workshop supplies to eliminate unnecessary waste and reduce workshop operating costs.
• Take responsibility for the routine maintenance, inspection, repair, and maintenance-record management of workshop equipment, including vehicle lifts, diagnostic equipment, and body & paint equipment, ensuring reliable operation.
• Control the issuance and use of spare parts and the recovery of used parts, and work with the Parts Manager to optimize inventory management.

Compliance, Risk Management, and Cross-Departmental Coordination:

• Ensure full compliance with repair standards and procedures. Prohibit unnecessary repairs and non-compliant repair practices, and work with front-office/service staff to ensure transparency in repair procedures and charges.
• Handle workshop-related customer complaints and repair-quality disputes, coordinating prompt resolutions to prevent escalation.
• Coordinate closely with the Service Manager, Accident Repair Supervisor, Parts Manager, and Finance Department to ensure effective collaboration throughout the entire after-sales service process.

Data Reporting and Continuous Improvement

• Compile and analyze workshop data, including labor hours, repeat repair rates, workstation efficiency, consumables costs, and warranty claim revenue, and report regularly to the After-Sales Manager.
• Continuously optimize production processes and quality-control procedures to improve workshop profitability.

Qualifications and Requirements：

• Associate degree or above, with at least three years of workshop management experience at a 4S dealership for a premium automotive brand; BMW experience is strongly preferred.
• Comprehensive knowledge of mechanical repair and body & paint processes, with a thorough understanding of manufacturer technical standards and safety requirements.
• Strong awareness of workplace safety, repair quality, and cost control, together with proven capabilities in team management and workshop production scheduling.
• Strong ability to work under pressure and effectively manage unexpected technical failures, workplace incidents, and safety emergencies.

Interested candidates are invited to send their CV (with a photo) to: info@aitogeorgia.ge.

Important: Please include the position title, "Service Manager, " in the subject line.

We wish you the best of luck!