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Impel AI is pleased to announce an opening for the position of Data Operations Specialist.

Location: Tbilisi, Georgia

Reports to: Senior Manager, Data Operations

Key Partnerships: Engineering, Conversation Design, AI Research, Product, Customer Success, Marketing

Mission & Vision:

We transform how vehicle sellers engage, educate, and interact with shoppers across the entire customer journey by harnessing the power of digital technology and data. We deliver the world`s most engaging customer experiences for vehicle sellers of every type and size.

Job Summary:

The Data Operations Specialist plays a critical role in ensuring the integrity, quality, and operational efficiency of data powering Impel`s AI systems. This role requires strong analytical capability, technical fluency across internal and external tools, and the ability to collaborate cross-functionally to improve workflows, reporting accuracy, and customer outcomes.

The specialist will manage data processes end-to-end, oversee AI-related escalations, support reporting initiatives, and proactively identify operational improvements that impact product performance and customer value.

Our Values:

• Relationships - We are dedicated to transparency, open communication, and building trust that lasts beyond a transaction.
• Grit - We approach every activity and opportunity with tenacity and tireless execution.
• Results - We achieve success for our partners and take personal accountability for everything we do.
• Inventiveness - We lead with curiosity, which drives us towards continuous learning and innovation.
• Essential Functions of the Job

Responsibilities:

Data Quality & Process Ownership

• Monitor and control internal tools and operational resources to ensure high data accuracy and system reliability.
• Annotate, validate, and analyze large datasets to support AI model training and optimization.
• Perform root cause analysis on lead handling issues and system inconsistencies.
• Ensure proper data flow between systems and internal platforms.
• Maintain documentation and process transparency within cross-functional teams.

AI & Customer Escalations

• Serve as a strategic escalation point for AI-related customer issues.
• Collaborate with Engineering and Product teams to identify and resolve system or workflow gaps.
• Provide structured issue reports and actionable feedback to development teams.

Reporting & Analytics

• Generate analytical reports and dashboards to support decision-making.
• Track KPIs related to data quality, AI performance, and operational efficiency.
• Support internal stakeholders with data-driven insights.

Operational Excellence:

• Work efficiently to meet project deadlines and deliver labeled datasets within defined timeframes.
• Manage multiple parallel workflows in a fast-paced, dynamic environment.
• Continuously improve processes and contribute to automation initiatives.

Requirements:

• English proficiency (B2-C1 level).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.
• High attention to detail and ownership mindset.
• Experience in Customer Service or SaaS operations is a plus.

Candidates must have working knowledge or practical experience with the following tools and platforms:

• Salesforce - CRM data monitoring, lead tracking, and reporting
• Jira & Confluence - Issue tracking, documentation, and cross-team collaboration
• FileZilla - Secure file transfers and data handling
• Manager/Merchandising Internal Tool - Internal operational systems management
• Monday Board - Workflow and project management tracking
• Marketing AI Platform - Monitoring AI-driven campaigns and performance data
• Tableau - Data visualization and reporting dashboards
• Snagit - Documentation, issue reporting, and process capture
• Microsoft Excel - Advanced data preprocessing, validation, and analysis

If interested, please fill out the form via this application link: myjobs.adp.com — ბმულის გახსნა