მომხმარებელთა მომსახურების წარმომადგენელი

Big Click is looking for a Customer Service Representative to join the Zip To Zip Moving team in Tbilisi.

Are you a clear communicator who enjoys helping people and finding solutions? Join our team and help make every customer`s moving experience smooth and stress-free.

About the Role:

You`ll support customers throughout their move, handle claims, resolve concerns, and coordinate with the team to keep jobs running smoothly. We`re looking for someone who stays organized, approaches challenges calmly, and takes ownership of customer issues.

Key Responsibilities:

• Review and process customer claims promptly and accurately;
• Address issues that arise during ongoing moves;
• Coordinate and oversee refund requests;
• Resolve disputes professionally and diplomatically;
• Verify daily job schedules and coordinate rescheduling when needed;
• Keep customers informed about long-distance delivery updates;
• Maintain accurate case records, files, and reports;
• Monitor customer feedback and help identify and implement service improvements.

What We`re Looking For:

• Previous experience in customer service;
• Strong communication and problem-solving skills;
• Excellent organizational skills and attention to detail;
• The ability to stay calm and professional in challenging situations;
• A responsible, proactive approach and a collaborative mindset.

Position Details:

• Employment type: Part-time;
• Pay: $500 per month;
• Schedule: 3 days per week, 6-hour shifts;
• Shifts: Evening / night shifts;
• Location: On-site in Lisi, Tbilisi.

Why Join Us:

We value open communication, mutual respect, and shared success. You`ll join a supportive team where your ideas, initiative, and contribution matter.

Ready to join our team? Send your CV to People@ziptozipmoving.com.