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Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we`re just getting started.

About the role

We are looking for a Customer Support Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. It`s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120, with an additional quarterly bonus.

As a Customer Support Specialist you will work in a young and energetic team. You`ll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you`ll learn fast alongside some of the best people in the industry.
• Join one of Europe`s leading technology companies, backed by world-class investors including Sequoia.

Main tasks and responsibilities

• Acquire knowledge of internal programs and what it`s used for.
• Successfully support riders/drivers through multiple channels.
• Create loyal fans by showing them we really care.
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt`s customer support.

Hybrid work schedule with rotating shifts: 09:00-18:00 and 12:00-21:00 shifts are office-based, except when they fall on weekends or official public holidays, while 15:00-00:00 and 18:00-03:00 shifts are remote work from home.

About you

• You have at least 1 year of work experience in any customer-facing role.
• You understand what outstanding customer support looks like and be ready to go the extra mile.
• You are always ready to put customers first, be passionate about helping others.
• You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt.
• You have excellent spoken and written Georgian and English (B2) skills.
• You are passionate about new technologies and ride hailing.

Why you`ll love it here:

• Accelerate your professional growth with unique career opportunities.
• Take care of your physical and mental health with our wellness perks.
• Connect with colleagues at annual company events and smaller team gatherings.

At Bolt, using AI daily is a baseline expectation for everyone. If there`s a faster, smarter way to do your work, we expect you to find it. You`re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don`t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.

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