Lifestyle მენეჯერი

Essensa is a private lifestyle-management and concierge service for a select membership of individuals, families and corporate clients. Our lifestyle managers are the single point of contact for every request, from a same-day table to a once-in-a-lifetime journey. The work asks for discretion, resourcefulness and a genuine love of service.

We are based in Tbilisi and serve mainly international UHNW and corporate members, alongside local members. Essensa is funded by its founding partners, and we are building a small founding team. In return we offer structured training, time in the places we recommend, and a clear path to grow.

Lifestyle Manager — the single point of contact for a portfolio of high-net-worth members and their demanding lifestyle needs.

Location: Tbilisi, hybrid

Hours: 40 hrs / week

Languages: Georgian, English and Russian, all fluent; Spanish or Italian a plus

Reports to: Senior Lifestyle Manager (Team Lead)

The role:

The Lifestyle Manager handles requests and CRM administration for Essensa`s members, acting as the single point of contact for a portfolio of high-net-worth members. You will work closely with the Senior Lifestyle Manager, who will train you and review your work as you build your own member portfolio.

Requests range from everyday tasks — restaurant reservations, chauffeurs and transfers, theatre tickets and hotel bookings — to accessing sold-out events, sourcing limited-edition items, designing private travel and organising once-in-a-lifetime experiences.

As one of the first members of the team, you will help shape how Essensa works from day one.

Key duties:

• Provide excellent, discreet service to members by phone, email, messaging apps and in person
• Onboard new members and maintain a detailed preference profile — dietary, travel, seating, brands, family, key dates
• Anticipate needs from the member`s calendar and profile rather than waiting for the request
• Research and put together clear, well-priced proposals within agreed timeframes
• Secure restaurant tables (including sold-out and same-day), event and theatre tickets, chauffeurs, car hire and transfers
• Book private leisure travel — flights, hotels, villas, itineraries, on-the-ground contacts — and manage changes and disruption in real time
• Personal shopping, sourcing of hard-to-find items, gifting and special-occasion planning
• Support the planning and delivery of private events and dinners
• Liaise with suppliers on behalf of members; confirm supplier terms with the member before any commitment
• Help build the supplier network — restaurants, hotels, DMCs, ticketing, boutiques, specialists
• Keep an accurate, same-day log of member data, requests and outcomes in the CRM
• Handle complaints and difficult situations, escalating to the Senior Lifestyle Manager where needed
• Represent Essensa at networking, supplier and member events
• Meet individual KPIs — response time, resolution time, member satisfaction, engagement, retention

Key skills & attributes:

Preferred background: one year or more in a client-facing role in luxury hospitality (concierge, guest relations, front office), premium or private banking concierge, luxury travel, private members` clubs, luxury retail clienteling, or as an Executive / Personal Assistant.

• Fluent written and spoken Georgian, English and Russian
• Exceptional attention to detail
• Creative problem solving — the alternative when the first answer is no
• Works to strict deadlines under pressure with many open requests at once
• Strong research skills and an interest in worldwide destinations and luxury brands
• Confident with CRM tools and Microsoft 365 / Google Workspace; GDS (Amadeus, Sabre) an advantage
• Diplomacy and calm with demanding personalities and last-minute change
• Absolute discretion and confidentiality; willing to sign an NDA and complete background checks
• A can-do attitude, passionate about service, strong work ethic, eager to learn and grow

Hours of work

Standard terms are 40 hours per week, 5 days out of 7, on a flexible shift pattern, hybrid between home and office. Members are in many time zones, so be prepared to work some evenings, weekends and public holidays on rota, with time off in lieu or enhanced pay for unsocial hours.

What we offer:

• Competitive salary depending on experience, plus performance bonus tied to member satisfaction and retention
• Structured training from an experienced team lead
• Private medical cover, phone and laptop
• Familiarisation trips, restaurant and hotel inspections, and industry events
• A clear path to Senior Lifestyle Manager as membership and the team grow

How to apply:

If this role is of interest to you, please send your CV in to careers@tushiconcept.co, with a short note — no more than 200 words — on the hardest request you have ever delivered.

Please use the subject line "Lifestyle Manager". Applications are reviewed on a rolling basis and treated in strict confidence.