ქოლ-ცენტრის გუნდის ლიდერი - გერმანულ/ინგლისურენოვანი

Meritus Georgia LLC, founded in 2022 and now rebranded as Mplus Georgia, proudly stands as a pivotal member of Mplus Group, the foremost Business Process Technology Outsourcing (BPTO) organization in Southeast Europe.

With a commitment to innovation and excellence, Mplus Georgia has swiftly grown to employ a dedicated team of over 100 professionals engaged in multiple projects.

At Mplus Georgia, we embrace a flexible work culture, offering various working options including remote work, office-based, and soon, a hybrid model.

As Mplus Georgia continues to grow, we envision an even more significant role within the Mplus Group, solidifying our position as a hub for cutting-edge business process technology outsourcing. Join us on this journey, where innovation and collaboration drive our success.

Position: Call Center Team Leader (German & English)

Responsibilities:

• Lead, motivate, and supervise a team of customer support representatives working on an online betting platform.
• Monitor daily operations and ensure high-quality customer service via live chat and offline messaging.
• Track team performance, productivity, and key performance indicators (KPIs).
• Provide regular coaching, feedback, and training to team members.
• Handle escalated customer inquiries and support agents in resolving complex issues.
• Prepare performance reports and communicate results to management.
• Ensure compliance with company policies, procedures, and quality standards.
• Coordinate shift schedules and ensure smooth 24/7 operations.

Requirements:

• Minimum 1 year of experience as a Team Leader or Supervisor in customer support, call center, or a similar environment.
• German: Minimum B2 level.
• English: Minimum B2 level.
• Previous experience in online betting, gaming, or iGaming projects is a plus.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage team performance and work under pressure.

Applications will be accepted via this link: m-plus-mena.talentlyft.com — ბმულის გახსნა