კლიენტთა მომსახურების სპეციალისტი

About the Company:

We are a company specializing in providing outsourcing services to international businesses. We are currently looking for a Customer Support Specialist to join the team.

Key Responsibilities:

• Provide customer support through live chat and email;
• Assist customers with account-related inquiries, transactions, promotions, and general questions;
• Deliver accurate, clear, and timely information regarding the company`s products and services;
• Identify customer needs, resolve inquiries, and coordinate with relevant internal teams when necessary;
• Escalate complex or unresolved cases to the appropriate departments;
• Handle customer requests using internal systems and customer support platforms;
• Identify and report suspicious or unusual activities to the relevant team members;
• Maintain a high standard of customer service and ensure a positive customer experience.

Requirements:

• Fluency in either English or Russian (minimum B2 level) is mandatory;
• Knowledge of Spanish is a significant advantage;
• Previous experience in customer support is preferred but not mandatory;
• Good computer literacy and ability to work with digital platforms;
• Strong written communication skills;
• Ability to quickly learn new systems, tools, and procedures.

Personal Skills:

• Customer-oriented mindset and strong communication skills;
• High level of responsibility and attention to detail;
• Ability to work effectively under pressure;
• Strong multitasking and time-management skills;
• Ability to work both independently and as part of a team;
• Willingness to learn and develop professionally.

Working Conditions:

• Work Schedule: 12-hour shifts;
• Opportunity to work with an international company;
• Professional growth and development opportunities;
• Supportive and dynamic team environment
• Competitive salary and high bonuses.

How to Apply:

Interested candidates are invited to send their CV to hr@altero.ge, indicating "Customer Support Specialist" in the subject line.