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Château & Winery MOSMIERI is seeking a General Manager – Hotel Restaurant Events

Château & Winery Mosmieri is one of the most sought-after premium wine-touristic destinations in the Kakheti region and annually welcomes up to 20,000 guests at its premises. The estate combines a boutique hotel with pool, large restaurant, and winery all surrounded by vineyards and manicured Mediterranean gardens. In a second-to-none location, we offer an authentic Georgian experience combing excellent local wines, food and service.

Most of our guests are from abroad and find us through OTA. We work very closely with dozens of tour operators. Our château is a very popular for staging events such as weddings, cultural happenings and family gatherings.

We are now looking for a highly motivated, talented and experienced GENERAL MANAGER to lead our hospitality business comprising hotel, restaurant and event operations. Please refer to the attached job description for further details about this role.

We are particularly interested in receiving applications from suitably-qualified candidates resident to the Kakheti region.

Position Details

• Job Title: General Manager – Hospitality Operations (Hotel, Restaurant, Events)
• Reports To:Company Director
• Location:Kakheti, Telavi Region
• Employment Type:Full-time, senior management

Job Purpose

The General Manager of the Hotel Restaurant is responsible for the overall management, profitability, and operational performance of the hospitality operations (hotel, restaurant, events). The position ensures exceptional guest satisfaction, high service standards, efficient operations, effective team leadership, and compliance with hotel policies, food safety regulations, and applicable legal requirements. The General Manager is responsible for achieving financial objectives while maintaining the hotel's brand standards and reputation.

Key Responsibilities

Operations Management

• Oversee daily hotel and restaurant operations, special events, housekeeping, gardening, engineering, security
• Ensure consistent quality of service, food, beverages, presentation.
• Organise sales, reservation management, marketing and social media
• Establish and maintain operating procedures and service standards.
• Ensure appropriate staffing, scheduling, and operational readiness for all service periods.
• Monitor facilities, equipment, cleanliness, and maintenance requirements.
• Ensure food safety, hygiene, labor safety and compliance
• Coordinate inspections, audits, and corrective actions.
• Ensure required licenses, permits, and operating documentation are maintained.
• Ensure daily and monthly reporting

Financial and Commercial Management

• Prepare and manage annual budgets, revenue forecasts, and operating plans.
• Take responsibility for operational profitability and financial performance.
• Monitor revenue, costs, payroll, and operating expenses.
• Analyze financial reports and implement corrective actions where required.
• Develop strategies to increase revenue, average guest spend, room occupancy and profitability.
• Control purchasing, inventory, stocktaking, and wastage.
• Ensure compliance with purchasing procedures and authorized expenditure limits.

Guest Experience and Service Quality

• Maintain exceptional guest service and hospitality standards.
• Monitor guest satisfaction, online reviews, and customer feedback.
• Personally handle significant guest complaints and VIP requirements.
• Establish service recovery procedures and follow up on guest concerns.
• Develop initiatives to improve guest loyalty and repeat business.
• Ensure the operations reflects the Château’s positioning, brand identity, and service culture.

Staff Leadership and Human Resources

• Recruit, train, supervise, and develop r management and operational staff.
• Define responsibilities, performance objectives, and individual development plans.
• Conduct performance reviews and identify training requirements.
• Prepare staffing plans and duty rosters in line with business demand.
• Promote teamwork, professional conduct, accountability, and employee engagement.
• Ensure compliance with employment policies, working hours, and applicable labor legislation.

Marketing and Business Development

• Guide the sales and marketing staff to develop promotions and events.
• Support seasonal campaigns, and special dining experiences.
• Identify opportunities to attract external customers and increase visibility.
• Build relationships with corporate clients, event organizers, and local business partners.
• Monitor market trends, customer preferences, and competitor activities.

Qualifications, Experience, Required Skills

• Demonstrated experience in managing teams, budgets, hotel and restaurant operations.
• Minimum of 3 years of experience in restaurant and / or hotel operations.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple operational priorities.
• Strong problem-solving and decision-making abilities
• High standards of guest service and professional hospitality.
• Knowledge of POS, restaurant management, and hotel operating systems.
• Fluency in Georgian and English; additional languages such as German or Russian are an advantage.

Working Conditions

The position requires flexibility to work evenings, weekends, public holidays, and during special events, depending on operational requirements.

The General Manager is expected to maintain a visible management presence during key service periods and ensure the continuous effective operation of the facilities.

The employer offers a competitive package including medical insurance and performance-based bonuses. Should you be intrigued by this exiting job opportunity kindly send your CV in the English language to the following email address: j.matthies@mosmieri.ge.

Please note that only pre-selected will be invited for interviews.