ფრონტ ოფისის უფროსი სუპერვაიზორი

Gudauri Lodge is a premium quality ski-in/ski-out hotel located in Gudauri, the largest and highest ski resort in Georgia. Our hotel offers stunning mountain views, a Georgian restaurant, a remarkable local wine selection, and everything you need for an unforgettable mountain adventure

Title: Front Office Senior Supervisor

Location: Gudauri

Reports to: Front Office Manager

Compensation and Benefits: Living, meal and medical insurance will be provided

Main Duties:

• Support the *Front Office Manager* in overseeing daily front office operations and ensuring smooth shift execution
• Supervise and assist front office staff, providing guidance, training, and support to maintain high service standards
• Demonstrate strong knowledge of *OPERA PMS* for reservations, check-in/check-out, room allocation, cashiering, and guest profile management
• Monitor room status, guest requests, and operational reports in OPERA PMS to ensure accuracy and efficiency
• Handle guest inquiries, complaints, and special requests professionally, ensuring prompt resolution and guest satisfaction
• Coordinate with Housekeeping, Reservations, and other departments to ensure seamless communication and exceptional guest experiences

Requirements:

• English - Fluent (written and spoken)
• High sense of responsibility and punctuality
• Strong communication and interpersonal skills
• Attentive to details

Interested and qualified candidates should send their resume by e-mail: hr@gudaurilodge.ge with the position title in the subject line no later than 7th of Oct, 2026.