Cluster Group & MICE Executive

Tbilisi Philharmonic Hotel by Mercure & ibis Styles Tbilisi Center is pleased to announce an opening for the position of a Cluster Group & MICE Executive.

All 2 hotels are managed by Accor, one of the world`s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides memorable Hospitality experience!

Your Experience and Skills Include:

• At least 1 to 3 years of experience in hotel/resort sales, specifically focused on leisure, groups, or MICE segments.
• Ability to communicate with all hotel departments and clients at the same time; manage solutions as the result of team work;
• Result oriented.
• Multitasking;
• Attention to the details;
• Keen problem solver;
• Highly organized.
• Fluent English speaker.
• Knowledge of PMS (Opera cloud) Cvent/Lanyon is preferable.
• Ability to work in an ambiguous and fast-changing environment.

What You Will Be Doing:

• To execute group accommodation and events, conference`s and meetings
• Handle all incoming calls and emails related to MICE groups and Leisure Groups inquiries to ensure that all leads are addressed;
• Analyze group requests, check the availability in the respective hotels, block rooms & space, prepare and send group quotations;
• Following the corporate standards, answer to the client for request for proposal in 24 hours after receiving it with corporate e-mail;
• Ensure accurate and timely updates for the group according to the rooming list and that all leads are tracked and followed up on;
• Upload all group room blocks and their event requirements in Opera system.
• Contact with corporate clients and agency`s representative concerning all details of event and/or group accommodation, such as meeting room set up, number of participants, menu, timing, equipment order etc;
• Prepare contract and all needed documentation, proceed with signage and share with client.
• Prepare pro-forma invoices, share it with client and check payment schedule, which is mentioned in the contract. After event check final payment with finance department.
• Manage weekly BEO meeting (Banquet Event Order), according to the client`s request prepare BEO and "Group memo" to share among with hotel team.
• Contact client representatives according to their feedback about passed event. Communicate with hotel team based on this information
• Actively take part in the department briefings, activities, actions as requested by the Department Director
• Create all needed reporting

What Is In It For You:

• Unique opportunity to develop your career
• Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and
• Medical insurance
• Corporate Social Responsibility activities

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