ბიზნეს მხარდაჭერის სპეციალისტი

Financial Chain Corporation is a leading global outsourcing company providing accounting, human resource, employer of record, consulting and legal services. We are providing outsource services to a number of companies in Georgia as well as in 15 countries of the world.

Currently FCC is looking for Business Support Service Center Specialist, providing for our contracted company Philip Morris Georgia (PMG) an affiliate of Philip Morris International Inc. - The world`s leading international tobacco company.

This role is for you if you have:

• Ability to build and maintain positive relationships with customers
• Strong organizational and multitasking skills in a fast-paced environment
• Ability to support sales teams with accurate and timely information
• Excellent communication skills (written and verbal)
• Customer-oriented mindset with adaptability to different personality types
• Familiarity with CRM systems and sales tracking tools
• Proficiency in MS Office (especially Excel and PowerPoint)
• Ability to prioritize tasks and manage time effectively
• A proactive and solution-oriented approach to problem-solving
• Demonstrated ability of creative thinking and a strong sense of responsibility and urgency
• Passion for learning and growing within a dynamic team
• Ability to be resourceful and proactive when issues arise

Your responsibilities will include:

• Providing customer service to company clients, coordination the tasks assigned to distribution and remote controlling of respective activities
• Managing and updating customer databases and CRM systems
• Coordinating order processing, invoicing, and delivery tracking
• Responding to customer inquiries via phone and online
• Collaborating with other departments to ensure smooth operations
• Monitoring sales activities and generating periodic reports
• Provide customer support via hot line
• Fulfill reporting

What we`re looking for:

• University degree
• Experience in back office, sales or customer service is an advantage
• Proficient in MS Office tools (Excel, PowerPoint)
• Fast learner with ability to work in online platforms
• English and Russian language knowledge

What we offer:

• Opportunity to grow your career in a multinational and multicultural environment
• Professional development and skill-building programs
• Dynamic and collaborative work culture
• Exposure to sales operations and strategic business processes

If you are eager to learn, develop personally and professionally and progress through you career, please apply to the following mail address Elene.Robitashvili@contracted.pmi.com and Please indicate the position you are applying for in the subject line.

Personal information provided by you will be processed and stored in accordance with the rules established by the Georgian Legislation. By sending the information to F-chain you are automatically giving consent that your personal information will stay in our Database for 2 years.